1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you [register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy and cookies policy.

1.5 Online Sales; kindly note that any purchased item should be checked and examined upon delivery. If there is any production defect, Hm Present should be contacted via E-Mail at: [email protected] , within one hour of receiving the item, otherwise Hm Present will not be responsible for any refund or exchange regarding this mishap.
As for a return or exchange policy, in the event of a production defect in a product/item;

  • An E-mail should be sent within one hour of receiving the product/item, stating the problem with picture evidence.
  • An RMA number will be issued to be used when returning the product.
  • Upon receiving the product, Hm Present will examine the stated deficiency to determine whether or not the item is eligible for return/exchange.
  • In the event of an item/product found being eligible for a refund, Hm Present will refund the item via store credit, bank transfer or credit card refund.

1.6 Egypt is our country of domicile.

1.7 If you make a payment for our products or services on our
website, the details you are asked to submit will be provided
directly to our payment provider via a secured connection.

1.8 We accept payments online using Visa and MasterCard
credit/debit card in USD (or any other agreed currencies).

1.9 Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

1.10 Multiple transactions may result in multiple postings to the cardholder’s monthly statement.